Agency Support

I’ve worked both with and for several agencies in the past and let’s face it, there’s a constant juggling act between streamlining your in-house team and managing and predicting incoming workload, particularly if you’re employing permanent staff.

The flexibility of outsourcing to a whitelabel service means you can concentrate on keeping your clients happy without worry of not having the resource to deliver what you’ve promised.

That’s up to you. I’m skilled and experienced in most aspects of ecommerce including development, budgeting, client management, project planning, strategy, consultancy, support, PPC, SEO, testing, marketing, design etc.

Whilst some agency clients wish to keep my services whitelabled, I am more than happy to get involved with the client management and communication where preferred.

I’m happy to help out in any area that you need support.

Finding reliable and trusted freelancers can be a tough task. I offer a reliable and transparent service to help you through those resourcing difficulties, as and when you need it.

With over 10 years of experience working with many UK ecommerce agencies, I’ve helped to deliver a range of ecommerce solutions to some of the tightest deadlines. The professionalism and quality of work I deliver is second to none.

I aim to be a flexible resource to support your agency. I can work alongside the team you already have, or work on projects/tasks independently in the background.

I’m familiar with most project and task management systems and can get up to speed with your internal processes in no time.

You assign me a project or collection of tasks you need worked on. I’ll estimate it, plan it and deliver it in the estimated time period. If there’s any problems along the way, you’ll know about them straight away.

I usually work to an agreed cost for all white label services undertaken, whether that’s project or task based.

For new agency clients, a deposit payment is usually required for the agreed work and the final payment would be settled upon delivery and acceptance of the work.

For larger projects and established agencies, invoices can be issued only once the work has been undertaken, delivered and signed off. In addition, a 60 day invoice allows you to get paid from your client first, helping your cash flow.

I completely respect the privacy between the agency client and the actual client. I do not pursue any recognition for work undertaken and will be happy to sign an NDA.

As is the nature of providing digital services, there’s always a small chance things do not go strictly according to plan. I maintain a Professional Indemnity insurance cover, for your peace of mind.